underdogishere

I doubt that any of you, my five loyal readers, work in the restaurant business, so this advice will probably be for naught, but, just in case:

If you are a waiter or waitress...

...and if you are serving a table of two...

...and if, upon bringing the food out, you discover that one of the customer's dishes has not been prepared correctly...

...and if you must send this dish back to be done over...

...then...

...for goodness sake take both persons' dishes back and have them both done over. Even the one that was prepared correctly the first time.

Because if you don't do this, you leave the customers in an awkward place:

The customer with his or her food is faced with the choice of either eating in front of his or her companion, who has no food, or waiting for the companion's food to come back out, by which time his or hers will be cold.

The customer waiting for food is faced with either watching his or her companion eat, while he or she sits, and then later will eat while said companion sits. Or feel guilty because said companion waited to eat, and his or her food grew cold.

Either way, it makes for an unpleasant customer experience.

Both customers deserved to be served together, even if it means a perfectly good dish has to be cooked again. The customers came to your restaurant together. They sat down together. And while it should go without saying, that's because they wanted to eat together.

Don't ask me how I know this. Or how often I know it.

Labels: Out and About